Tag Archives: OpenAI

OpenAI’s AI Agent Operator: A New Shift

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AI developments are continuing to accelerate and we’re moving more to enabling autonomous complex problem solving. OpenAI’s upcoming AI Agent Operator looks to be a fantastic development in this on-going evolution, with AI agents now handling more complex tasks and processes, with little human intervention – and this has real potential to reshape how we work and deliver value to customers.

Here’s why this matters:

(1) From Task Automation to Intelligent Execution: This role bridges the gap between AI capability and business execution, allowing operators to guide AI agents to not just complete tasks but to now navigate complex and specific workflows. It’s a shift to more fully integrated, decision making systems.

(2) Human-AI Collaboration Redefined: Operators will act as intermediaries, steering AI agents to align with our human goals. It’s not about replacing people but enabling us to focus on the more strategic, creative or high impact areas while AI handles the repetitive or highly technical tasks.

(3) Unparalleled Productivity Gains: AI’s ability to autonomously manage complex, multi-step tasks will unlock efficiency at a scale that we simply haven’t seen before. Think of workflows that can update themselves, customer requests being handled instantly (whilst really being personal) and our administrative workloads lightened.

(4) Integration Without Overhaul: The AI Agent Operator is designed to work with existing systems, not to replace them. This means businesses can adopt it with minimal disruption while benefiting from its capabilities almost immediately.

(5) A New Kind of Expertise: This role introduces a hybrid skillset, part strategic thinker and part technical specialist. It’s an exciting new opportunity to shape how AI supports businesses across many different industries.

The potential here is incredible. For businesses, it’s a chance to rethink operations and invest in what drives real value for customers, and for professionals (us humans), it’s a new frontier of expertise in guiding and collaborating with AI.

This isn’t just about doing things faster – it’s about doing them smarter and better (which we all want). The organisations that embrace this shift early will lead the way.

What are your thoughts on this new wave of AI? How could this change your approach to work or innovation?👇

Explain what customer success 🛃 is to a 10 year old – care of ChatGPT… 💻

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“Alright, let’s break down what customer success is in a simple way:

Helping Customers: Imagine you’ve bought a new video game. Customer success is like having a friend who helps you understand how to play the game, so you can enjoy it more.

Listening to Problems: If you have trouble with the game, this friend listens to your problems and finds ways to solve them.

Making Things Better: They also suggest new games or updates that can make your gaming experience even more fun.

Keeping in Touch: This friend keeps checking in with you to make sure you’re still having a good time with your game.

Happy Customers: The goal is to make sure you’re really happy with your game and help you get the most out of it.

So, in a job, customer success is about making sure people who use a company’s products or services are happy and getting the most out of them.”

Then asked if it was really about keeping customers happy and…

“Customer success is more than just keeping customers happy. Here are a few key points:

Achieving Goals: It’s about understanding what customers want to achieve with the product and helping them reach those goals.

Building Relationships: Developing a strong, trusting relationship with customers is crucial. It’s not just a one-time interaction but an ongoing partnership.

Feedback and Improvement: Listening to customer feedback and using it to improve products and services is a big part of customer success.

Proactive Support: It involves anticipating customer needs and problems before they even arise and addressing them proactively.

Customer Retention: Keeping customers using the product for a long time is important. It’s not just about making them happy once, but ensuring they continue to find value.

Educating Customers: Teaching customers how to use the product effectively so they can get the most benefit from it.”

Not too bad a start – one mention of value and none of outcomes. Now to test it out with a 10 year old – or one of the “not so little” Nobles.