Tag Archives: Content

Connected content – it’s nearly time!

I’ve long preached the time when we’ll be paying a single fee that covers all our home connectivity and includes unlimited access to all the content we would ever want (music, videos, games, books and more), and all through a single joined up service provider that knows what they’re doing and where it all just works (including how I access everything and when – so a big mobile and hardware bit).

Are we there yet?  Nope, but there are some very clever interim solutions and ways to almost get some of this.

I caught up with a good friend this week who I’ve not seen for some years and we were talking about the joys of using Apple devices and in particular how good Netflix was on it.

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So far I’d resisted the Netflix move.  Just couldn’t convince myself it was worth it and that it would be that good.  But I took the plunge today and boy am I impressed.  On the Apple TV it really is as if it’s a content channel with the same great Apple usability as the Apple TV box.  And even the little Nobles can successfully navigate it.  There are box sets on there to watch, that I’ve recently bought the physical DVDs for – yes I know it’s physical but I couldn’t find digital anywhere for the right price (until now).  My DVD collection (that has been getting smaller as we move to a digital world) is now pretty much obsolete thanks to Netflix – minus Disney and Star Wars (technically though that’s also Disney).  They’ll all come I’m sure – they’re already on Lovefilm and similar.

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So my Apple TV is now looking even more appealing.  The music link is still missing – sure I can link to my iTunes library but I want more content streamed, not my library only.  Spotify can plug that gap for the music but it’s not on the Apple TV (yet).

I can only see this getting better and very quickly.  Whether we need Apple to bring out a physical TV box I’m now not sure.  Their little Apple TV box of magic does it all and plugs into any screen I want.  I can control it with my iPhone and it works.

Total connected content as I described above?  Not yet.  My broadband, phone, TV and content are all with many different (carefully) selected (good) providers – including Sky, BBC (care of the license fee), BT, O2 and now Netflix.  But thanks to good devices it’s all joined up and it won’t be long before we see some very clever services coming in that offer more or all of it in one package.

Anytime, anyhow and anywhere – IS coming soon…!

Do digital and online mean the end of the high street?

I’ve long been a big fan of digital content – in all its forms – and how it’s changing our lives for the better.  More choice, more variety, better (read cheaper) prices and convenience.  It’s all about the anytime, anywhere and anyhow philosophy – with us consumers far more in control of when, where and how we consume.  But, this clearly has an impact on the more traditional world of content in its physical form.  And also drives our retail experiences – beyond simple content.

Digital media and content

Some interesting questions come up…

  1. Can digital/online and physical/traditional retail co-exist peacefully?  Yes they can.
  2. What about our traditional high street shops?  We need them but they need to change.
  3. Should we all buy online?  A good question!

It’s not just about digital content – going online for content ultimately impacts my other retail experiences and drives me to the same retail channels, online, for other products.

It’s number 3 that right now is the big one.  In the UK we’ve seen some major high street shops go under recently – or change hands and scale down.  Including – Game, Jessops, Comet and HMV.  Some with years and years of history going right back to when consumers started listening to and consuming content (and buying products).

Consumers

So why are they struggling?  I think it’s quite simple – a reluctance to change and move with what consumers want (all of the above in the introductory paragraph).  Cheaper prices, more choice and one not mentioned above better service.

This last one is important and maybe something not considered as much as it should be.  Good service – or even excellent service (of which I’m a huge fan) – is crucial to build relationships with your customers and get them back and get the all important repeat business going.  Just look at how Amazon do customer service.  No quibbles when taking items back – fantastic return policies – and people to help when you need it, however you want to contact them (not waiting round for someone who might not be the right person to help).

Customer service

Another big plus online is the whole idea of reviews – from consumers just like you, telling you exactly what they think of the item, good or bad.  This helps you make your decisions.

Your typical high street shops now are used more for browsing – and people then compare prices with online retailers, go away and order online for it to be delivered a couple of days later.  Sure there are some purchases that don’t make sense to do this way but more people are going this way.  And yes I’m one of them.  How can I justify a book in one of the few remaining high street shops, when online (and by online I mean Amazon) it’s half price (with great service and quick delivery) – there just isn’t any competition.

Traditional UK high street

I can shop when I want and even when mobile.  It’s all so convenient.

Everyone talks about how much of their Christmas shopping these days is done online and typically this means Amazon.

It’s another post about whether Amazon’s business models (pricing) are sustainable or not for them – but so far it’s working and their bottom line is healthy (now)!

So now to the crunch question – is there still a place for the traditional high street?  I think there is.  A lot of change is needed and retailers need to embrace online and digital as well as their traditional retail arms.  This is critical.  If they don’t – and don’t do it quickly, they’ll sadly go the same way as others.

For us consumers, it’s an exciting time but will be a sad one as well if we lose well known names from the high street.

It’s time to change!

It's time for change

Digital pricing – it’s not difficult

Still on the digital books theme as I’m loving iBooks on the iPhone right now.

Pretty much the only reason I visit a real bookshop these days is to browse and let the kids enjoy kiddies book sections. Inevitably I go away and order online (yes through Amazon), for the printed book, as it’s cheaper and not just a bit cheaper.

Last weekend on such a browsing session, I spotted a book called “The Art of Running Faster”. It looked great, (and yes I’m trying to run faster) so I went to Amazon but then thought no, let me check on Apple’s digital bookstore. And yes it was there and about 30% cheaper than the printed one. Sample downloaded, read and enjoyed and I went to click the buy button. Suddenly the price had jumped up to more than the printed book in the real shop. Say what? Why on earth have they done this? Convenience yes but more expensive to download and read on my phone? No thanks. Right now we’re in the transition to digital for books so we need to be incentivised to buy digital. You don’t get more features, it’s just a bit more convenient. It should be cheaper.

What to do? I decided to check out the Kindle app on the iPhone – a first for me – and it was there and even cheaper than the first cheaper price on iBooks. Brilliant. So buy I did, and boy is the purchasing process on Amazon good. So simple and quick. A top result. And yes the Kindle app works well. iBooks now has a competitor.

Please please get the pricing right. Digital should be cheaper. The production costs and other costs of sale should be cheaper. Help us consumers make the transition to digital. Don’t have wildly different prices across digital shops and not more expensive than physical…

iBooks – yes it works (or digital books are now main stream)

Another nail in the physical content coffin – books. Back on the commuter trail into London, I’ve been using iBooks on the iPhone (my trusty 4S) for a while now. It’s near perfect for train reading. You can hold it in one hand, navigate through the book with your thumb and one finger and with the right type of books, you couldn’t ask for a better reading (consumption) experience.

The books I’m reading right now are a series of history books – “History In An Hour“. Ok so they do take me, a bit more than an hour – 20 minutes here, 20 minutes there (journey in isn’t one hour) – but they’re very readable and hey I’m learning something. South African history, World Wars One and Two, The Afghan Wars (there have been a few), The Cold War and The American Civil War to name a few.

The huge plus with reading them on the iPhone, is the convenience. The phone’s pretty much always with me and very accessible. No more having to carry books around with me, that take up more shelf space at home. Yes I am a huge fan of printed books and my home office wall resembles a small library. That bit about physical books I love and also reading for the little Nobles, but there is a need now for me for digital books and Apple’s iBooks application is the answer. The genius of Apple usability and customer experience helps big time!

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Silence for a bit too long – new position back up in the city (London) and lots to do, so quiet on the blog front.

US court to rule on ReDigi’s MP3 digital music resales

But a very interesting article I saw tonight – yes again on the BBC – about a pending court ruling about whether MP3 music files can be resold.  Hmmmmmmm.  Makes you wonder.  As an individual I bought them, as long as I’ve not copied them I should be able to re-sell them.  I can do it with physical goods, so why not digital?  For a business though?  Well why not – you get second hand shops (including for music, videos and games and books) for physical goods and they’re total legal and everyone’s happy about them. What difference does it make that it’s digital, just a different medium for consuming the content?  None really – other than it’s potentially easier to copy the content.

One to watch in the courts – and will it set a precedent?  US only?  Music only?  Watch this space…

Content over consumption – coming soon

A topic that I’ve been thinking about for sometime now and with my own children growing up immersed in technology, have been wondering if content over consumption is or will be a problem.  Is anyone else thinking about this?

Content is everywhere and so accessible and at lower and lower prices, and everybody is creating and publishing their own content.  Blogs, videos, photos, apps, web-sites, Facebook pages and more.  When we access and consume all this content are as focused as we should be?  Are we spending the time the content deserves or needs to understand it properly?

I’m a big fan of digital media and technology and yes I buy into the anywhere, anyhow and anytime philosophy.  I like to be able to decide when and where and how I access the content and what content I’m accessing.

Mrs. Noble’s not convinced about my 2 screen policy in the living room – i.e. watching TV and using the iPad or iPhone at the same time (be it for browsing, Twitter, e-mails or anything).  Her argument goes that I’m not focused on the one activity – one content consumption activity – so I can’t be getting the most out of it.  She has a point and a good one.  Yes it does take a lot for a TV programme to grab my attention fully but unless  I consume the content and focus on it and nothing else, am I off to a bad start?

What got me really thinking about this was a BBC programme that’s on now, called “The Men Who Made Us Fat“, with Jacques Peretti.  The title of this grabbed me and I thought I’ve got to watch it, as it’s surely all about self control so I was dying to see what they had to say and how it can be possibly be someone else’s fault.  But I stand corrected – it’s an eye opener to say the least.  Some critics of the programme disagree – quite harshly – but it makes some very very good points and there were a number of pivotal points over the last 40 or so years that have contributed to over consumption of food, that you can’t argue with.

Keep with me, this is relevant to the subject of content over consumption as you’ll see…

These pivotal points include:

  • The availability of cheaper high calorie food – through sugar and corn syrup.
  • The new idea of a snack – food consumption away from the traditional meals.
  • Counter service food – fast food and takeaways, food when I want and where I want.
  • Food manufacturers creating new low fat alternatives but still full of sugar.
  • And food anywhere, anyhow and anytime – it’s everywhere you go.

And these have all contributed to a growing over consumption of food and yes the related health issues – particularly in the Western world.

Now back to content – let’s look at the similarities…

  • The mass availability of cheap rich media content – e.g. from YouTube.
  • Content snacks as cheap small pieces of content – e.g. music tracks and short episodes.
  • Counter service – content anywhere I want through iTunes, Amazon, Google etc.
  • New types of content from creators – e.g. apps for £0.69.
  • And content anywhere, anyhow and anytime – what the consumer is wanting.

Content over consumption is coming and for some it’s already here.  Is it a problem though?  That’s the million dollar question.  I don’t think so if we manage the consumption properly – and this is down to individuals and parents.  Moderation is the key word and content is good in the right amounts and when appropriately filtered for the little guys.  We don’t want to stop the trends we’ve got now, with everyone being able to create their own high quality content – and build up those associated creative (and technology) skills.  But at the same time we don’t want to create a bottomless content pit where you can’t sort out the good from the bad easily and become overwhelmed by the volume.

Yes content is king but it’s about quality not quantity.

And some thoughts from the Dalai Lama to finish on…

The end of content ownership?

Following on from my earlier post on going digital and what content we’ve gone digital with , I want to go back to the thorny subject of ownership.  Do you ever own content?  Do you need to own content?  What does it matter?

Over the last few years I’ve been reading a series of books called “50 xxx Ideas You Really Need To Know.” – where the “xxx” is not something pornographic but a specific topic or area.  Like Digital, Economics, World History, Physics, Maths, Genetics, Management, Philosophy and more.  They’re all great books, at a bargain price and very very readable.  A little plug here to where you can get them on Amazon – do take a look…

One of these books is aptly titled, “50 Digital Ideas You Really Need To Know”, written by Tom Chatfield (British author, writer and commentator) and is well worth a read.  It covers all digital and technology topics in this space, including:

  • Internet service provision
  • Web 2.0
  • Blogging
  • Aggregation
  • Privacy
  • Hacking
  • Cyberwar
  • Games consoles
  • Mashups
  • Culture jamming
  • E-commerce
  • Location-based services
  • Virtual goods
  • eGovernment
  • Crowdsourcing
  • Free software movement
  • Digital distribution
  • Cloud computing
  • Net neutrality
  • Semantic web
  • Augmented reality
  • Convergence
  • The internet of things
  • Distraction

Quite an extensive list and all in nice chunks of a few pages long.  Under the section on Digital Distribution, Tom talks about the end of ownership and covers many of the points I wrote about before…

Why are we worried about ownership?  Does physical ownership matter?  No it doesn’t.  The content never really was ours and we’ve simply been granted rights to use it – through payment (by whatever means that was agreed etc).  What does physical ownership give us?  Something to put on the shelf and look pretty?  It’s more from an technical era gone by where physical media was the only way to consume the content – that’s it.  Very simple.  We’re now in the digital age and we’re making the – sometimes painful – transition from physical to digital.

It is a transition and as I said before, we’re not talking a big bang approach here where one day everything becomes digital.  No, we need to make a controlled change that suits us, when the technology is right, at the right price and when it works well (with a nice user experience to it).  Some areas aren’t ready yet (e.g. newspapers) and some have been ready for a while (e.g. music).

My on-going experiment with digital newspapers is interesting and the current front runner is the Metro (the free London morning newspaper).  It’s available in the Apple Newstand and is fantastic.  It’s not just a digital scanned version of the paper (as some other digital newspapers are) but a fully interactive version with great ads that are fun, videos, hi-res photos that you can zoom in on and scan around and lots more.  And it’s free every weekday.  Interestingly I’m not alone in my high ratings for this app – it actually won the Newspaper App of the Year Award (at the 2012 Newspaper Industry Awards).

The subject of content ownership is one that’s being actively debated and discussed online and elsewhere.  Here’s a link to an interesting article by PCMag.com from mid-2011.  A few changes since mid-2011 but still relevant…

The Future of Entertainment Summit 2012 was held this week in London, with some great speakers from across the content, entertainment, digital and broadcast space and some great discussions.  I wasn’t able to attend this year but was watching Twitter closely for the updates on what was being said.  See a few of the Tweets from the day below all around content and consumption…

It isn’t about ownership anymore and it doesn’t need to be.  It’s now about consumption and access to content, and yes now the digital consumer!  The next challenge is guaranteeing that access – keeping your internet connection (as it is now) up and running and what happens when it goes down.

How do you make money with streaming media?

A great post here, on a very similar theme to the post I did last week about digital content consumption and the need for changing business models and how content creators (such as artists) get paid.  Care of tuneCORE.

Can Artists Get Rich In A Streaming Music Industry? | TuneCorner Music Blog.

Asks some great questions…  In the digital world, will artists make the same money they did in the physical world?  Who’ll make the money?  What business models will work?  How will you access and consume digital content (music in the case of the post but similar questions for all types of digital content)?  Yes the article is by tuneCORE who provide services for artists moving to the online and digital world – so a bit of a sales pitch for them.  I have no links to them whatsoever – other than being interested in the same space.  But very very relevant and topical questions, in the digital world.

And streaming of content is very much in-line with what I’ve been saying about the changing needs for “owning” content.  I don’t want physical media taking up space in the house any more or even digital media taking up storage space.  I want to be able to access my content whenever I want, wherever I am and however I want.

Anyway, Anyhow, Anywhere” – the very aptly named single from The Who from 1945…

What are you doing about moving your business online and consumers’ changing habits for getting and consuming content?  Anything?  Nothing?