Monthly Archives: August 2012

Great quotes from Olympic athletes

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The ultimate quotes – inspirational, motivational and more – from Olympic athletes…

  1. “Falling in life is inevitable, staying down is optional” ~ Carrie Johnson
  2. “Never put an age limit on your dreams” ~ Dara Torres
  3. “When anyone tells me I can’t do anything, I’m just not listening anymore” ~ Florence Griffith Joyner
  4. “The only way to overcome is to hang in” ~ Dan O’Brien
  5. “If you want to be the best, you have to do things that other people aren’t willing to do” ~ Michael Phelps
  6. “It’s not the destination, it’s the journey” ~ Missy Franklin
  7. “Nothing can substitute for just plain hard work” ~ Andre Agassi
  8. “Everything that I’ve ever been able to accomplish in skating and in life has come out of adversity and perseverance” ~ Scott Hamilton
  9. “The potential for greatness lives within each of us” ~ Wilma Rudolph
  10. “Have fun, because that’s what life is all about” ~ Ryan Lochte

And a link to another blog (“parents desk”) with some more great quotes.

Truly inspirational.  The motto for the London 2012 Olympics was “Inspire a generation” – I think they’ve gone way beyond this and inspired generations.

London does it best.  I can’t wait for the Paralympics and we’ve got tickets.  Super humans and even more inspiration.

Why testing is important…

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Another Olympic post – this time on the genius (not) that is the London 2012 Olympic ticketing system.  This will be a vent of sorts, as I’ve spent too much time messing about trying to buy tickets as have millions of others.

The games themselves have been nothing short of amazing and what all the athletes have accomplished is incredible, but sport is also about people watching it.  And for an event of this scale you need a good mechanism in place to get people to see the sports they want to see.

Before we get started on the main theme of the post, Royal Mail have done it again.  We managed to get tickets for the Paralympics that start in a couple of weeks time.  An e-mail from LOCOG confirming we’d got them arrived (and we’d paid £6 for super delivery rather than picking them up at the event).  But no details on when they’d arrive, even roughly – so a black hole and left hoping they would arrive in time.  Then an e-mail from Royal Mail telling me the tickets were ready to be delivered…

Followed by another to tell me the tickets would be with me the next day.  And then one to confirm they’d been received by me, literally within seconds of me electronically signing for them with the local postie.  Now that is real service and great to see the Royal Mail – that great British institution – as a shining beacon in the whole Olympic ticketing fiasco.

The actual ticketing system went live around April 2011 – so over 16 months ago – and in that time it hasn’t changed one bit (as in problems fixed, updates done etc).  That’s a year with no new development.  How can that be right?  Was it perfect when first released?  Had all the testing that was done shown it to be perfect?  No and that’s one big no.

Rather than go into all the issues myself there is a great post on BuzzFeed Sports by Alex Rees that very nicely gives you all the juicy details – see below (it’s worth a read)…

It is very apparent from this that virtually no real testing on how the site or service works can possibly have been done.  User acceptance testing?  No – why do we need to do that, it’ll work.  Load testing?  Will many people be wanting to use the site at the same time?  Surely not.  Performance testing?  It’s just a web site.  Problems identified by the public (the users or customers), should we fix them within 16 months?  No, what’s fixing all about?

Any of these are part of computing for beginners 101, and to get onto building a web-site 101 you have to have got the first certificate already.

So why has this happened?  Good old outsourcing.  LOCOG clearly aren’t a software house and don’t build ticketing or e-commerce sites.  So they put together an RFI and get it out with all the big boys in the market place, including ticketmaster (who won it and built the site).  And it will have come down to money – ticketmaster will have bid and bid at a price they could win at and LOCOG will have picked the cheapest so they keep costs down.  Now I may be making some assumptions here, but I’ll bet they’re right!

The site will have been designed to some brief specs (or even an Agile type user story) – we need to sell tickets for the Olympic events for the public – it couldn’t be simpler.  They will have been paid to build it and maybe run it for a little bit but future development, fixes, upgrades etc?  Never – why would we need them, it’s only the Olympics and it’s only on for a short known period.  It’s not an Amazon type service that will keep running.

That’s the key here.  This has never been built to improve or do the job well, it’s been built to just (almost) do the job and no-one’s re-visited it (the design) since and has no intention to.

Testing before we go-live?  Why would we possibly need to do that?  Testing with our actual end users and listening to what they say?  Surely not, you only get…

  • Empty seats
  • Bad press
  • Frustrated British public

But like I said at the start it has been an absolutely awesome Olympic games, the best I’ve seen – and we did get some tickets (for the rowing) and saw some of the free events (road cycling) and today we’re off to see the men’s marathon in London.  And my favourite bits –  the men’s 100m, 200m, 4x100m and the men’s 10,000m and 5,000m.  Mo Farah – a local Teddington man who went to St. Mary’s University in Twickenham (where we do our karate now) and a Bushy Park Parkrun runner – is my hero of the games!  What an athlete.

The little Nobles doing the Mobot after his 5,000m win last night and the man himself with Mr. Bolt…

London does it best…!

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Yes we’re there.  London 2012 is here now and we’ve got another amazing week to go.  The last 7 years of planning, moaning about costs, getting the transport infrastructure sorted out, training for all the athletes, buying (or in most cases trying to buy) tickets and everything else Olympic related has finished and we’re now celebrating in great British style.

The opening ceremony was something else.  A great show, showcasing the amazingness that is this great island country and less of the spectacle that Beijing 2008 was.  Some parts maybe missed if you’re not British but they were genius!  The Mr. Bean bit had us in complete stitches.  Classic.

We had our own Olympic party to watch the ceremony and all got into the spirit of it in true British style…

And then the games began.  Unbelievable achievements everywhere for all countries.  Some stunning events – including gymnastics (what these guys can do with their bodies defies belief), weightlifting (how much can they lift?), athletics (my favourite) and much much more.  The training, focus and everything all the athletes put into it, is a real inspiration to us all.

We had tickets to see the rowing early in the week which was amazing.  Standing seats (?) only but a great atmosphere.  Seeing the boats going past along the 2km course is very cool, with the crowd cheering for them.  Living in Twickenham we were lucky enough to see the cycling time trials come through here – over and done with in 8 seconds (going past you) but again great to see.

      

Paralympic athletic and judo tickets also for us, so more amazingness to see in a few weeks time.

Mrs. Noble managed to see the Olympic torch coming through Richmond – exactly where I was working until the end of last year (typical) and then again going up the Thames to the Olympic Park for the opening ceremony.  Daddy was working so didn’t get to see them!

   

We headed up to Heathrow Airport the week before the Olympics to spot athletes coming in and we did.  We got to see the teams for Australia (rowing), Japan, India (table tennis), UAE, Mongolia, Estonia and a few others.  Very cool to see them arriving.

On the opening weekend we had to venture up into London – without event tickets (on the off chance that we could have bought some – fat chance, the whole ticketing system and process has been a complete and utter shambles; you couldn’t do it worse and whoever built – ha! – the actual online system needs a severe talking to; but that’s for a different post – to be titled something about why testing and planning is important).  And complete with friends up from the South coast.  Great fun, getting the buzz everywhere.  No tickets, not even close but good to be up in the middle of it all.  And seeing our great British armed forces on patrol – filling in brilliantly where G4S abysmally messed up – was the ultimate in re-assurance.

   

Our London 2012 mascots are everywhere in London and all very nicely themed.  Now I’m working in the city (near Bank) I’ve done some great great runs around the city at lunchtime and even better to Vauxhall – part of the way home – in the evenings.  The run across Tower Bridge, along the South Bank, across the Millennium Bridge (what was the wobbly bridge), past London Bridge, past Waterloo and the great London Eye is unbelievable.  What a run past some of the greatest sites in the world.

Amazingly the London transport system is doing very well under the immense pressure that this many more people brings.  There are signs at all the train stations pointing you in the right direction to the different Olympic venues, tube train maps have been updated showing you the right stops to get off at, Olympic volunteers are everywhere to help and daily updates are sent out (by e-mail) to let you know busiest stations that day.  It’s all working and well…

Go Team GB.  An awesome achievement so far and more to come.  14 gold medals (as of now) and 3rd in the medal tables behind the USA and China (both much much bigger countries in terms of land sizes and populations).

A great stat below from a friend on Facebook today…

London doesn’t get much better than this.