Monthly Archives: July 2012

British10k only 3 days away – last minute preparation time

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Less than 72 hours to go until the race on Sunday!

Training pretty much all done.  Not too worried about the distance, it’s more doing it in a good time and with 25,000 other people running, not being caught up in the pack and my starting pace not what I want.  Want to get sub-45 minutes which I know I can do.  Sub-44 even better and race day adrenaline might get me there.

The race starts at 9:35am and it’s a 2km walk to the start from tube / rail drop off.  Not a problem, just need to leave enough time.  Still trying to figure out where Nic and the little Nobles can go to get best views of the runners, with a hope of seeing me!

2 minutes before the start, the Band of Her Majesty’s Lifeguards, will be playing the National Anthem.  A very cool way to start.

Sounds like it’s going to be a busy busy start.  25,000 runners is huge and all on the streets of this great city – closed off again to traffic.

Day of rest today after a 10k training run yesterday.  Was aiming for sub-45 minutes but got hit by a car – nice – when crossing a drive.  Nothing major, all ok, just pushed back a little bit and think the driver was more shook up than me!  Forgot to stop the watch though so it meant about 45 seconds extra on the time.

So what to do in the last 3 days to make sure we’re all ready for the big day…

  1. One last easy training run tomorrow – 48 hours before.
  2. Sort out train and journey times for Sunday morning – it’s an early start.
  3. Figure out where the Noble fans will go and where to meet them after.
  4. Pasta action for the next few nights – carb loading.
  5. Plenty of water – hydration.
  6. Make sure the trusty Garmin watch is fully charged and ready to go.
  7. Drinks and Jelly beans (Jelly Belly of course) for post-race refreshments.

And – the big one – don’t forget the Vaseline (to stop chaffed legs and the deadly runners nipples).  Forgot this a few times over the last few weeks – stupid mistake – and chaffed legs (top of thighs) are back.  Very sore.  Daily moisturising needed to fix it.  Lots of Vaseline needed for Sunday.  Go for Vaseline – not the expensive creams.  See my last blog post on this – “Runners nipples the conclusion – I’ve cracked the problem“.

Wish me luck!

Love this quote from Mo Farah…

Don’t dream of winning, train for it.

Simple does work – another good example of how to do great service

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Apple have done it again.  A nice post from Cult of Mac on plans by Apple to improve their Genius Bar services… 

Very simple really – change the tables to get more customers in.  I don’t doubt they’ll also bring in more Genius staff to help.  Bigger tables with more customers and the same number of staff won’t work – and Apple know that.  See my earlier blog post – “How simply should it be?” – that talks about keeping things simple at Apple and it’s part of the culture there and it works.  Great services, great technology, great products and the rest.

This table layout change is another great example of this approach.  It’s easy to do, very simple and won’t cost much, but the impact on the customers will be huge and very positive – more great service.  The Apple Store at the Bentalls Centre in Kingston has done something similar recently but expanded their store at the same time – clearly not always an option.  But they’ve now got more tables, with quite a few of these new long ones, lots more staff and the kids’ tables.  These stores where they’re testing the new layouts minus the kids’ tables, should think again.  The kids love them and they work.  Kids are kept quiet, so parents can browse and interact with the Genius staff more (and yes ultimately buy more Apple goodies) and the kids are playing with great apps on the iPads so very quickly learn to love iPads and Apple and become little fan people in their own right.  Genius!  Getting the next generation into good service from Apple – now that’s long term investment planning at its best.

The challenge – as the Cult of Mac post rightly points out – is providing this improved great service when space is a premium.  How do they do it?  I’ll tell you how – as they’ve done in Kingston here, have less space geared to selling products, as bizarre as that sounds and more geared towards service.  It works.  People coming into Apple shops have a good idea what the products are and want to see and play with them – the big ones (like iPads and iPhones and iMac and MacBookAirs).  Not so much the accessories that take up lots of space.

Does this approach work for you?  Is it about service for retailers like Apple or do you prefer the PC World, Curry’s type approach of products, products, products everywhere and hardly any staff who’ll stop and listen?

On a side note, what do you call more than one (Apple) Genius?  Genius’s?  Geni-i? Guru’s?  One to Google…

Where’s visual voicemail? Come on it’s old technology…

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Having been an iPhone fan (user) since 2008 with O2 I’ve been used to the great technology that is visual voicemail.  It makes far more sense than the 15+ year old normal voicemail technology.  It’s visual and you can easily see who’s called, when and then listen to which message you want to, when you want to.  Nice.

I moved to Vodafone through work on another iPhone and they didn’t have it but I was happy with my own set up on O2.  When I then moved from O2 to Vodafone on my personal one, I’d assumed I’d get the same great voicemail service from Vodafone – I mean they provide the best network coverage in the UK, surely they must have the same basic technology services as their competitors – but no, it was back to old fashioned e-mail.  But I put up with it for a few months before moving mobile networks again.

This time to Three – they’re offering an amazingly priced deal for iPhones (me providing the phone and them the service) and these guys invented 3G didn’t they?  Well sort of, I mean it’s in their name and they were the original 3G network providers in UK.

Signal strength from Three not great – particularly when indoors but their service around data must be the best, surely?  And that must include visual voicemail – or so I naively thought.  Their voicemail service isn’t even close to Vodafone’s non-visual one.  You either have a text message from Three telling you you’ve received a voicemail or no notifications.  The text messages I find annoying so don’t want to use them.  But the alternative is nothing.  Rubbish.  And by nothing I mean nothing.  The phone might register a missed call but there’s not even a counter on the voicemail icon to say there’s a message.  Something’s not right there.

I know, I’ll speak to Three and see what they say.  A message to their support team and a phone call back from their very outsourced support team, who try to point me in some direction but end up saying I need to speak to their iPhone experts who then ask me to explain everything from the start again – that sort of service really gets me.  They’ve not listened or they have and chosen to ignore me and their processes – yes that word again – mean they can’t link things up properly.  Rubbish again.  The guy tries to help but eventually just says they don’t support visual voicemail as their customers don’t want it.  Really?  Aren’t I a customer?  I want it and others do as well.  How many have you asked?

A quick Tweet to the Three Twitter account and pretty much the same response – but delayed (which is also a little surprising)…

If the new benchmark has been set by Apple and O2 5 years ago when the iPhone was released why on earth aren’t all the mobile networks keeping up with the technology that consumers (yes that’s us) want?  It’s all down to money and the commercials – which I guess isn’t surprising.  Why aren’t these guys trying to be more innovative and give people useful services that they want?

See a post on Mobile Industry Review by Ewan MacLeod, that very nicely says it like it is…

If you’re interested here’s a very nice how-to guide for how to use visual voicemail on your iPhone – obviously if (and it’s a big if) you’re network supports it…

If not try one of the 3rd party services like HulloMail – that I’ve just downloaded and will be testing – or wait (for how long though we have no idea).

What do you think?  Am I expecting too much?